American Water shares how bringing IoT to fleet management can provide value to the customer. In the utilities industry, fleet management plays a major part in the business. The front line is one of the largest parts of the business whether it is the field employees working on mains, or those working on the customers' property. American Water strives to provide the best customer experience and part of that includes improving the effectiveness of our fleet.
Currently, there is no insight or active feedback on the effectiveness of the routes or driving behaviors. As a PoC, American Water leveraged NiFi to track metrics against a simulated truck, showing the initial values in capturing this type of data.
Technologies: NiFi, Druid, Hive